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Frequently Asked Questions

What if I don't have artwork?
What are your minimum quantities?
What is the production turnaround time for products?
Do you accept credit card payment?
What is the minimum resolution for artwork?
What is the difference between bitmap and eps file types?
What does four color process mean?
What if I don't have artwork?
Van Pearl provides full artwork, including fix-ups, and artwork preparation services.

What are your minimum quantities?
Minimum quantities vary from product to product and manufacturer to manufacturer. They generally start at 50 or 100 pieces, but can be as little as one piece on expensive Items. In cases where a manufacturer's minimum order requirement exceeds your requested quantity, a Van Pearl specialist will assist you. Short production runs can be arranged (at a higher cost per unit) and our team is happy to provide a special quote or other recommendations to get you the right product. Please contact us toll free at: 877-908-2327 or email us at: info@vanpearl.com.

What is the production turnaround time for products?
This varies from product to product, depending on how many colors are involved, and the type of decoration, e.g., screen printing, embroidery, etc. And it also depends if whether or not we have your logo on file. We keep a library of embroidery tapes and screens previously produced so our turnaround time is minimized.

Do you accept credit card payment?
Yes, we accept MasterCard, Visa, and American Express.

What is the minimum resolution for artwork?
If you are using bitmapped artwork (e.g., GIF, BMP, TIF, or JPEG), at least 600 X 600 pixels is recommended.

What is the difference between bitmap and eps file types?
Bitmap images are defined by a precisely "mapped" collection of individual dots or pixels of various colors. EPS (Encapsulated Postscript Files) define graphics using mathematical algorithms that allow for scaling and modification without a loss of image resolution.

What does four color process mean?
If you have a photographic or painting-like image, chances are you will want to use four color process for decorating your product. Four color process will recreate a photo-realistic image. It is also sometimes used to represent artwork that uses more than 3 solid colors because using four color is more economical. The process uses combinations of varying sizes of blue (cyan), red (magenta), yellow (yellow), and black (black) dots to create images. You see four color process printing every day in color pictures in newspapers. Also sometimes called CMYK.

If you can’t find the answer you need, please email us at: info@vanpearl.com.
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